Setup Crisp Chat in Wela Portal
Step 1: Click icon School Settings
![](https://docv2.wela.online/content/images/2023/06/image-12.png)
Step 2: Click School , for py3 schools search for School
![](https://docv2.wela.online/content/images/2023/06/image-13.png)
![](https://docv2.wela.online/content/images/2023/06/image-26.png)
Step 3: Scroll down and look for Wela Team Tag under WELA SETTINGS section. Input your Wela Team Tag and click Save.
For Wela Team Tag kindly follow this format:
- ZAMPEN
- MIS OR
- NCR - North
- NCR - South
- CENTRAL LUZON
![](https://docv2.wela.online/content/images/2023/06/image-25.png)
Step 4: Next, search Chat Settings
![](https://docv2.wela.online/content/images/2023/06/image-15.png)
Step 5: Set Chat Platform to Crisp and click Save.
![](https://docv2.wela.online/content/images/2023/06/image-16.png)
Setup Crisp Chat to users
Step 1: Search Role list
![](https://docv2.wela.online/content/images/2023/06/image-17.png)
Step 2: Click New
![](https://docv2.wela.online/content/images/2023/06/image-18.png)
Step 3: Input Chat User in Role Name and Click Save
![](https://docv2.wela.online/content/images/2023/06/image-19.png)
Step 4: Search User list
![](https://docv2.wela.online/content/images/2023/06/image-20.png)
Step 5: Select user
![](https://docv2.wela.online/content/images/2023/06/image-21.png)
Step 6: Check Chat User and click Save
![](https://docv2.wela.online/content/images/2023/06/image-22.png)
Expected Output:
![](https://docv2.wela.online/content/images/2023/06/image-23.png)
![](https://docv2.wela.online/content/images/2023/06/image-24.png)
How to reassign chat support to team members
Step 1: Click Reassign
![](https://docv2.wela.online/content/images/2023/06/image-30.png)
Step 2: Search your team member and select
![](https://docv2.wela.online/content/images/2023/06/image-29.png)
How to filter your school in Crisp
Step 1: Click Filter
![](https://docv2.wela.online/content/images/2023/06/image-32.png)
Step 2: Click your Team Name
![](https://docv2.wela.online/content/images/2023/06/image-35.png)
How to filter chat support assigned to you
Step 1: Click this icon
![](https://docv2.wela.online/content/images/2023/06/image-37.png)
![](https://docv2.wela.online/content/images/2023/06/image-41.png)
Step 2: Click Assigned to Me
![](https://docv2.wela.online/content/images/2023/06/image-38.png)
How to Mark Resolved the Chat Support
If you are done assisting the client, swipe to the right to mark the chat complete.
![](https://docv2.wela.online/content/images/2023/06/image-39.png)
![](https://docv2.wela.online/content/images/2023/06/image-40.png)